​Shipping

​

Ready to wear:

In stock items should take 7 - 10 business days to receive. 

​

Made to Order:

Made to Order items should take 12 - 15 business days to receive. 

​

Return

Refund & Returns Policy

 

We want you to be completely satisfied with your experience at ADANNA. If something isn’t quite right, we’re here to help. Below is our policy for returns, exchanges, and refunds:

​

1. Time Frame: Items are eligible for return within 30 days of purchase.

2. Condition: Items must be unused, unwashed, and in their original condition.

3. Non-Returnable Items:

   • Items marked as "Final Sale" or "Custom-Made."

​​

​

Common Refund Scenarios & Resolutions

​

​

Incorrect Size or Fit:
If an item doesn’t fit, we offer exchanges for a different size (subject to availability), alterations, or a full refund.

• Damaged or Defective Items:
  If your item arrives damaged or defective, contact us within 30 days of receiving it. We’ll provide a prepaid return label and replace or refund the item.

• Wrong Item Shipped:
  Mistakes happen! If you receive the wrong item, we’ll send the correct one as quickly as possible at no additional cost.

​​​​

​

1. Initiate a Return: Email us at inquiries@adannaonmars.com with your order number and reason for the return.

2. Return Shipping:

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

   • We recommend using a trackable shipping method.

3. Refund Timeline: Once your return is received and inspected, we’ll process the refund to your original payment method within 5–7 business days.

​​

Exchanges are subject to stock availability. If the desired item is unavailable, we’ll issue a refund.

​

​​

​

Contact Us

For further assistance, reach out to us at inquiries@adannaonmars.com. Our team is happy to assist you.