Shipping

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All ADANNA pieces are made-to-order.

Please allow 12–15 business days for production before your order is dispatched.

Once shipped, you will receive a confirmation email with tracking details.

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Returns & Exchanges

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Each ADANNA piece is made-to-order and created specifically for you. For this reason, we do not accept returns or refunds for change of mind, sizing errors, or personal preference.

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However, we understand that issues can occur, and we are committed to resolving them where necessary.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at inquiries@adannaonmars.com so we can review and resolve the issue promptly.

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Eligible for Resolution

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• Incorrect item received

• Manufacturing defect

• Damage during transit

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In these cases, we will offer either a replacement, repair (where applicable), or refund after review.

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Not Eligible for Return or Refund

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• Made-to-order pieces

• Custom sizing or personalized garments

• Items worn, altered, washed, or damaged after delivery

• Final sale items

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Sizing

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Each piece is produced based on the measurements provided at checkout. Please ensure all details are submitted accurately.

If you are unsure about sizing, we encourage you to contact us before placing your order, we are happy to guide you.

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Resolution Process

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To initiate a claim, please email:

inquiries@adannaonmars.com

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Include:

• Order number

• Clear description of the issue

• Photos (if applicable)

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Once reviewed, we will respond with the appropriate resolution steps.

Approved resolutions are processed within 5–7 business days after confirmation.

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Customer Care

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We value every ADANNA order and treat each piece with care from production to delivery. If you have any concerns, our team is here to support you.